FAQ

13bet FAQ – Common Questions & Answers

Find answers to all your questions about registration, login, payments, bonuses, and games in one place. The 13bet FAQ section is always ready to help you resolve any issue.

50+ FAQ
7 Category
24/7 Support
In Bengali Full Support
  1. Home
  2. FAQ

What would you like to know about?

Browse the categories below to find the information you need.

Registration & Account

Learn how to create a 13bet account, what you need to get started, and the minimum age requirement — all explained simply.

Login & Security

What to do if you forget your password, how to enable 2FA, and tips to keep your account secure.

Deposits & Withdrawals

Deposit and withdrawal methods, processing times, and minimum amounts for Mobile Banking and digital wallets.

Bonuses & Promotions

Detailed information on welcome bonuses, cashback, reload bonuses, and tournament offers.

Games

Answers to common questions about Sports Betting, slots, Bingo, and Live Casino.

Mobile App

Everything you need to know about downloading and installing the 13bet app, and how to use it.

All Questions Registration Login Payments Bonus Games App

Registration & Account

One of the most common questions on the 13bet FAQ is about registration requirements. To create an account, you will need:
  • An active mobile number (for OTP verification)
  • A valid email address
  • A strong password (at least 8 characters)
  • Minimum age: 18 years
The entire process takes just 3-5 minutes and is completely free.

Each person may only open one account on 13bet. If someone is found to have multiple accounts, all of them may be suspended and any accumulated bonuses forfeited. Always use a single account only.
Creating multiple accounts is a violation of 13bet's terms. This may result in permanent suspension of your account.

Yes, mobile OTP verification is mandatory after registration. Identity verification (KYC) may also be required for large withdrawals. Completing verification ensures your account is fully secure and functional.
Completing verification quickly means you receive your welcome bonus sooner.

Yes, you can update your name, email, and mobile number from Profile Settings after logging in. Some changes may require assistance from the support team. Keeping your information accurate is important, as it is needed when processing transactions.

Login & Security

On the login page, click the "Forgot Password?" option. Enter your registered mobile number and use the OTP you receive to set a new password. The entire process takes just 2–3 minutes.

Log in to your account and go to the "Security Settings" section. From there, enable the 2FA option. Each time you log in, a one-time OTP will be sent to your mobile to confirm access. This makes your 13bet account significantly more secure.
Enabling 2FA reduces the risk of your account being hacked to nearly zero.

Entering the wrong password multiple times may temporarily lock your account. Wait a few minutes and try again, or reset your password. If your account appears to be permanently suspended, contact 13bet support — our team will resolve it quickly.

Yes, you can log in to your 13bet account from your phone, tablet, and computer at the same time. If a login attempt is made from an unrecognized device, OTP verification will be required for your security.

Deposits & Withdrawals

Payment-related questions are among the most frequently asked on the 13bet FAQ. We accept deposits via the following methods:
  • Mobile Banking
  • Digital Wallet
  • Bank Transfer
  • Internet Banking
All transactions are secure across every method and funds are generally credited to your account instantly.

13bet has a minimum deposit amount that may vary depending on the payment method. Mobile banking deposits generally start from as low as 100 BDT. Check the "Deposit" section of your account for the latest limits.

Most withdrawal requests are processed within 15 to 30 minutes. First-time withdrawals or large amounts may take a little longer due to mandatory identity verification. Bank transfers can take up to 24 hours.
Complete your KYC verification in advance for faster withdrawals.

13bet does not charge any additional transaction fees. However, your mobile banking provider or bank may apply their own charges. Please check your payment provider's terms and conditions for details.

Bonuses & Promotions

The welcome bonus is automatically credited when you make your first deposit after opening a new account. The bonus amount and terms may change from time to time. Check the 13bet promotions page for the most up-to-date information.
Make your first deposit after completing registration to receive your welcome bonus.

All bonuses come with wagering requirements, meaning the bonus amount must be wagered a set number of times before you can withdraw. Typically, you need to wager 5x to 20x the bonus amount. The specific conditions for each bonus are listed in the bonus details.
Always read the terms and conditions carefully before claiming any bonus.

The 13bet cashback offer returns a portion of your losses over a set period. It is typically offered on a weekly or monthly basis. Cashback is credited directly to your account and counts as usable balance.

Games & Betting

13bet offers betting on cricket, football, tennis, kabaddi, badminton, basketball, and many other popular sports worldwide. With live betting, you can place wagers in real time on ongoing matches at live odds. Visit the Sports section for more details.

Slot game winning odds depend on the RTP (Return to Player) rate. 13bet's slots generally have an RTP of 95%–98%, which is competitive against the industry average. The RTP for each game is listed on its information page.
Slots are completely random. Please play responsibly.

In Bingo, you are given a card with a set of numbers. Numbers are called out at random — if your card has that number, mark it off. Complete a specific pattern and you win. 13bet's Bingo section offers a variety of Bingo games, making for a fun and engaging experience.

The 13bet game lobby features hundreds of games — slots, table games, Live Casino, bingo, and much more. All games are developed by top providers from around the world, and new titles are added regularly. Visit the game lobby page to browse the full selection.

Mobile App

Visit our download page to get the 13bet app. You can download the Android APK file directly and install it on your device. Before installing, make sure to enable "Unknown Sources" in your phone settings. Once installation is complete, log in to your account.
The app is completely free to download and use.

13bet does not currently have a native iOS app. However, you can access 13bet through Safari on your iPhone or iPad — the site is mobile-optimized, so the experience is very close to using a dedicated app. For added convenience, save the website to your home screen and use it just like an app.

Yes, the 13bet app gives you access to everything available on the website — games, betting, deposits, withdrawals, and bonuses. The app also offers push notifications, biometric login, and faster loading speeds that are not available on the website.
Quick Links
Register Login Game Lobby Sports Betting Bingo Slot Games App Download
Contact Support

If you can't find the answer you're looking for, our 24/7 support team is always ready to help.

Live Chat
Average response time: 2 minutes
Email Support
Safe Gaming

13bet is fully committed to responsible gaming. Always play within your means.

Learn about responsible gaming

Betting is prohibited for anyone under 18 years of age.

Popular Categories

Need more help?

Our support team is available 24 hours a day, 7 days a week to assist you.

Live Chat Support

The fastest way to get help. Our Bengali-speaking team responds in an average of just 2 minutes.

Email Support

For detailed inquiries, send us an email. We typically reply with a full response within 1 to 3 hours.

[email protected]

Help & Guides

You can find answers to any question at any time by visiting our detailed guides and rules page.

About Us →

Join 13bet now and start playing

Join the platform trusted by millions of players across Bangladesh. Register today, claim your welcome bonus, and enjoy hundreds of games including Sports, slots, and Bingo.

Register App Download
বাংলা