Enjoy the fun, but know your limits. 13bet believes responsible gaming is the foundation of a truly enjoyable experience. We're here to support you and your family every step of the way.
Responsible Gaming Features We Offer at 13bet
Set your own daily, weekly, or monthly deposit limit. You will not be able to go over your budget — that is the first step to smarter gaming.
Set a session timer to avoid playing beyond your intended time. Taking regular breaks is important for your mental well-being.
If you feel like you need some distance, you can temporarily suspend your account for anywhere from 24 hours to 6 weeks.
If you want to stop gaming entirely, use the self-exclusion option. Once activated, you will not be able to open a new account.
You can opt out of promotional emails and notifications at any time. Manage your communication preferences as you see fit.
Our trained support team is available 24/7, every day of the week. Feel free to reach out whenever you need help.
Struggling with gaming-related issues? Our support team is ready to help right now.
Live ChatResponsible gaming means treating gaming or betting purely as a form of entertainment — not as a central part of life. At 13bet, we believe every player should enjoy gaming mindfully, with financial and mental well-being always coming first.
Online gaming is growing rapidly in Bangladesh. Cricket betting, slots, and bingo are now more accessible than ever, especially among younger audiences. But with that accessibility comes responsibility. At 13bet, our users' well-being always comes before profit. That's why we've built a comprehensive responsible gaming framework.
Responsible gaming is built on three core principles: always play within your set budget; never chase losses; and prioritize family and social responsibilities over gaming. 13bet's responsible gaming policy is built entirely around these three principles.
Gaming addiction does not happen overnight. It can creep up gradually, sometimes without you even noticing. According to 13bet's responsible gaming guidelines, watch out for the following signs:
To support responsible gaming on the 13bet platform, we have developed several effective tools. They are completely free to use and can be adjusted at any time:
13bet strictly prohibits anyone under 18 from using the platform. As part of our responsible gaming commitment, age verification is mandatory for every new registration. Verification is completed using a national ID card or passport.
If you have children or teenagers at home, please keep your device and account credentials secure. Make sure younger family members cannot access gaming platforms, and consider using parental control software.
Answer the following questions honestly. If most of your answers are "yes", it may be time to pause and reflect:
In the past month, have you spent more on gaming than the limit you set for yourself?
After a loss, do you feel the urge to bet more to "win it back"?
Have family members or friends expressed concern about your gaming habits?
Do you feel restless or irritable when you are not gaming?
Have you kept playing while neglecting work or study responsibilities?
Have you borrowed money or dipped into your savings to fund gaming?
Have you tried to stop gaming but found you could not?
Getting started with responsible gaming at 13bet is simple — no complicated steps required. Just follow the guide below:
Log in to your 13bet account and go to Profile Settings.
Go to your settings menu and look for the "Responsible Gaming" option.
Set deposit limits, session time, and betting limits to suit your needs.
Activate a cooldown or self-exclusion at any time if you feel you need one.
If you're unable to make changes on your own, reach out to our 24/7 live chat for assistance.
We're Here for You, No Matter What
Our live chat is available 24/7, 7 days a week.
Email us at [email protected]. Share your concerns with us in complete confidence.
Our team includes trained staff who are ready to talk about gaming addiction.
Frequently Asked Questions About Responsible Gaming